Extremely disappointed with AA. Throughout my travel to NORFOLK from ALBUQUERQUE this time all-around on Military services Orders – too many issues transpired which i just can’t forget and surprise why some policies exist because they do. Commencing off, my luggage wasn't tagged properly coming out of Albuquerque and didn't make the transfer connection in DFW to ORF – eight hour delay with bags getting to me, which had my uniforms for the next day. Certainly I bought my uniform in time, but only allowed for ~four several hours of snooze prior to reporting for duty soon after I drove to airport to get the bag. Not to mention my DoD ID is now not as part of your method to permit for TSA pre-Test…either one of these cases aren't an enormous offer and I can easily neglect these items with no need to create a remark…the return trip again to ABQ is my motive. On my return journey, my approach was from NORFOLK to CHARLOTTE to PHOENIX to ALBUQUERQUE. The flight from NORFOLK to CHARLOTTE was delayed somewhat more than a person hour producing me to own a few 15 minute window for my connection flight in CHARLOTTE to PHOENIX. When I observed this tight window, I attempted to operate with The shopper service clerk with the gate in NORFOLK to possess a thing finished (i.e. notify gate in CHARLOTTE that somebody on Armed forces ORDERS may be a tiny late and to carry gate to permit transfer – might have solved precisely what is about to occur)…because 15 minutes was in certain “30 moment window†allowance for anything at all being accomplished and that I would've time to help make my transfer – she would not or couldn't do everything for me.
AA lost my baggage in Miami by not getting it with me on my flight to Talahassee, Fl and when I lodged a criticism they gave me a file locator to check standing. It took 3 times to have my luggage And that i had to travel to Panama Town Aprt to receive my luggage following Tallahassee Aprt acquired it and sent it to Atlanta then to Laptop by Delta.
I wished to give kudos to Gary Tourney, who helped me in Pittsburgh on April sixth. He went to many issues to locate me A further flight also to reroute my baggage. Gary was nice and helpful and calm, and I actually appreciated how challenging he worked to help me.
We are already frequent flyer shoppers for over thirty many years, and among the list of attractions for us to continue with the services are classified as the perks you supply to us and the good service We've normally experienced in a great number of visits with AA. On Jan 29 2015, I identified as AA en Español to generate arrangements and reserve two ticket with our miles for Feb 18th to March 2nd 2015 from Detroit, MI to Los Angels,CA. A good lady Ana Maria helped me with all the paper work And that i did purchase all the extra costs with my City Bank card foe my spouse and myself and Ana Maria informed me that I will receive confirmation on pop over to this site my e mail, and gave me more than the phone our two locator records. Very well, currently Once i known as once more simply because we did not get the knowledge on my e mail, we were informed to our surprise that only my spouse experienced reservation and there was absolutely nothing on file for myself!
We not long ago, currently the 24th, returned from the excursion to Cancun/Rivera Maya place and could not understand that when are luggage was been given on our departing flight from DFW on March 19th, that certainly one of our luggage was absolutely wrecked on The within by an individual in terminal D following it had been checked in. Who would be in control of accomplishing this an American personnel or even the TSA? Another person has stolen a blue sapphire faced watch, and my our private, 1979 College of Pharmacy ring, which had a large diamond mount in it.
I understand we needs to be far more careful when placed our tickets on the net over the eleventh. I don’t know why, we designed just an enormous slip-up with flying date.
At check in for flight 2356 my bag was seen by personnel as oversized. Positioned in size check & was one inch to tall . My gripe- my spouse with similar bag was not ( diff shade) asked to dimensions Test. observed many of course also tall baggage past Test pt. your losing $.
Hello，I wanted to question questions about bring a cat within the U.S. to China, so I named your Chinese service. The lady termed Annie picked my telephone. I requested my issue and she reported †there is absolutely no way†I stated anyone instructed me it can be done. She stated †they are lying†she didn't give me any explanation. I made a decision to connect with all over again, A further girl answered my get in touch with.
I planned to take a moment to get in touch with out the excellent buyer service Connie Sanders within your Dallas Workplace gave my wife And that i in an exceedingly demanding condition. Connie went above and past to make certain we have been cared for and her degree of interest to repairing our difficulty stuffed working day was extraordinary, she one handedly restored my faith as part of your Group and she deserves congratulations with the get the job done that she does.
scheduling reference MKFCFC I'm addressing this letter to you personally to express my dissatisfaction about your services with regards to the flights referred to over.
Your lack of reaction brought on me to cancel my journey which I instructed Every person to at American.. Be sure to convey to me what I do up coming..
I've had terrible activities with american Airways. i can’t even price their customer service since it is much beneath a just one star. client relations Reps are impolite, small, and unfriendly.
My daughter and I flew to Barbados for my Buddyâ€s funeral on Jul 23rd. We had a disservice and over the return flight, we had been pressured to attend about an hour or so for a wheelchair. It had been discouraging, and as an individual with cardiac well being, it had been somewhat Terrifying.
The crew customers had been one of the most non caring I've at any time been on the flight with. It reminded me off my times in the lodge enterprise once we had union and non union teams. I will never fly American again I I need to go west I will drive.